Support
We're here to help.
A real person replies within 2 business days.
Email hello@steepingapp.com with your question. If something isn't working, tell us your iPhone model and what you were doing, and a screenshot helps.
Quick answers
How does the free first trip work? Your first trip is free from start to finish, however far away it is. When you start a second trip, Steeping asks you to choose a plan: one yearly price, everything included. You’ll see the price in your own currency before you pay.
What if my trip gets cancelled? Change the trip's dates instead of deleting it, and it stays free. Deleted a trip within a day of starting it? Your free trip comes back on its own.
Can my travel person use it too? Yes. Share a trip so it's on both your phones. With Family Sharing, one subscription covers your whole Apple family.
How do I cancel? In Steeping, open Help, then Your plan, then Manage. Or on your iPhone, go to Settings, tap your name, then Subscriptions. Your plan runs until the end of the period you've paid for.
How do I get a refund? Refunds are handled by Apple. In Steeping, open Help, then Your plan, then Request a refund, or visit reportaproblem.apple.com.
I got a new iPhone. Where are my trips? Sign in with the same Apple ID and turn on iCloud. Your trips come back with it. Use Restore purchases in Help if your plan doesn't show.
Is my information private? Yes. No account, no ads, no tracking. See our privacy policy.